About Us

Banerasoft Inc., founded in 2012 and headquartered in Greensboro, North Carolina, has a main development center in Bangalore, India. Additionally, we operate a dedicated call center in Tanzania, underscoring our commitment to global operations and service excellence.

Customer Support Help Desk Services

Comprehensive Customer Support Solutions

At Banerasoft Inc., we specialize in providing top-tier call center help desk services designed to meet the diverse needs of businesses worldwide. Our dedicated team of professionals ensures seamless customer interactions, enhancing satisfaction and loyalty.

Our Customer Support Services

Inbound and Outbound Tier I Services

Our experienced team handles both inbound and outbound calls with efficiency and professionalism. We provide Tier I support, ensuring that your customers receive prompt and accurate assistance.

24/7 Support Lines

We offer round-the-clock support to cater to your global customer base. Our 24/7 availability ensures that your customers can reach us anytime, anywhere, enhancing their experience with your brand.

Professionalism and Expertise

Our support staff is trained to uphold the highest standards of professionalism. With a tech-savvy and educated workforce, we guarantee knowledgeable and courteous service.

Multi-Channel Support

We support multiple communication channels, including email and phone, to provide your customers with convenient and accessible help desk services.

Our Help Desk Services

Inbound/Outbound Tier I Call Center Services
We handle both inbound and outbound calls with professionalism, ensuring your customers receive the support they need.

Support Lines
Our support lines are available via email and phone, providing multiple channels for customer interaction.

Quality Assurance
We maintain high standards of quality assurance to ensure consistent and reliable service.

Why Choose Banerasoft for Help Desk Support?


Language Advantage

With one of the largest English-speaking populations, our team ensures clear and effective communication, minimizing misunderstandings and enhancing customer satisfaction.

Cost-Effective Solutions

Outsource your call center needs to us and benefit from significant cost savings without compromising on quality. Our competitive labor costs provide you with exceptional value.

Operational Excellence

Efficiency is at the core of our operations. Our streamlined processes and robust infrastructure ensure quick response times and high first-call resolution rates.

Robust Infrastructure

We leverage advanced technology and infrastructure to provide reliable and scalable support services. Our commitment to operational excellence ensures that we can handle your support needs, no matter how complex.

Gender Balance and Inclusivity

At Banerasoft, we pride ourselves on fostering a diverse and inclusive work environment. Our call center staff is equally balanced, with:

  • Gender Distribution: 50% male and 50% female

This balanced representation ensures a variety of perspectives and approaches, enriching the quality of our support services and creating a more dynamic and innovative workplace.

Our Commitment to Your Success

Partner with Banerasoft Inc. to experience unparalleled customer support. Our dedicated team and advanced capabilities ensure that your customers receive the best possible service, reflecting positively on your brand.

Sales: +1 336-255-0937

Customer Support Service: +1 (877) 753-7967

For more information or to discuss how our services can benefit your business, please contact Erick, Head of Tanzania Sales, at [email protected].